China Southern Airlines Business class ticket only provides one bottle of water for nearly 40000 yuan? Customer service claims depend on onboard inventory

Tech 2023-07-22 00:11:33 Source: Network

Recently, a netizen released a video on the social networking platform saying that he took the Business class flight of China Southern Airlines from Guangzhou to Melbourne, and spent nearly 40000 yuan on his ticket, but only one bottle of mineral water was sent, which caused concern. On July 21st, the customer service personnel of China Southern Airlines stated to reporters from Nandu that the food and drinks distributed on the plane are mainly based on the inventory on board and are not related to the ticket price

Recently, a netizen released a video on the social networking platform saying that he took the Business class flight of China Southern Airlines from Guangzhou to Melbourne, and spent nearly 40000 yuan on his ticket, but only one bottle of mineral water was sent, which caused concern. On July 21st, the customer service personnel of China Southern Airlines stated to reporters from Nandu that the food and drinks distributed on the plane are mainly based on the inventory on board and are not related to the ticket price. If there is surplus inventory, the flight attendants can provide additional meals and drinks for passengers in need.

Screenshots of videos posted by netizens.

According to the above netizen, when he requested another bottle of mineral water from the cabin crew, the crew refilled the bottle with other water and explained that "only 28 bottles of water were provided for 28 people on the return journey. This matter has resonated with many netizens, with some claiming that since the epidemic, "ticket prices have increased and airline meals have been reduced." Some netizens also question the fact that only 28 bottles of water are included in an international flight, which is not considered appropriate.

On the 21st, customer service personnel of China Southern Airlines stated to reporters from Nandu that the food and beverages distributed on the plane are mainly based on the inventory on board, and are not related to ticket prices. Food and beverages are usually served per person, but if there is a surplus in inventory, passengers can request more from the cabin crew, who can arrange for distribution.

On the same day, reporters from Southern Capital contacted China Southern Airlines to inquire about this matter. Southern Airlines stated that the incident is still in the process of further understanding and there is currently no response.

Interviewer: Southern Capital Reporter Feng Yiran

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