How can intelligent customer service avoid "intellectual disabilities"
How can intelligent customer service avoid "intellectual disabilities"Xue Jing, Commentator of Weifang Rong MediaAccording to the Overseas Edition of People's Daily, the presence of intelligent customer service can be seen everywhere in many consumer scenarios such as online shopping returns and exchanges, mobile phone package exchanges, ticket refunds and changes, and bank transactions. Online instant response provides consumers with certain convenience, but at the same time, the situation of intelligent customer service being "unintelligent", such as answering questions incorrectly or repeatedly, and difficulty in switching to manual customer service, has been criticized by consumers...
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