Buying "Li Ning" and encountering "Schr dinger's shoes"?

Tech 2023-07-11 01:40:56 Source: Network

Mr. Liu said that he is a veteran audience of the 1818 Golden Eye and now lives in Beijing

Mr. Liu said that he is a veteran audience of the 1818 Golden Eye and now lives in Beijing. On June 16th,He bought a pair of badminton shoes on JD.comIt is the size 42 of the Li Ning Breeze Pro silver size 3 product, with an active price of 595 yuan. After trying it on, it feels a bit small. At that time, item 6 of the same model and price showed availability in size 43,He wanted to change a pair, but it was a mixed bag.

Mr. LiuThe response from customer service is,Can I initiate an application,Let me give it a try. I initiated this application at 7 pm that evening, and when it was around 10 pm that evening, I came back to take a look,This product is still available in size 43But customer service has never dealt with it for me. On the morning of June 19th, I discovered that,The after-sales order has been closed, and their reason is that it is out of stock.

Mr. LiuHe can offer a compensation of 59 yuan, but his request is to change the shoes to a larger size.It is said that at this time, the price of shoes increased from 595 yuan to 717 yuan.

Mr. LiuBy June 20th,I suddenly realized that this product is in stock.It has inventory and I can place an order. I proactively contacted Li Ning's customer service and asked him if he has inventory now,Can I exchange the goods? His response is also affirmative,Let me go replace it.Wait for me to exchange the goods,It may not have been three or five minutes, this 43 size product,It becomes out of stock again.

Mr. Liu:618Also attached is an after-sales timeline table, from June 18th to June 22nd, accurate to minutes, which includes responses from Li Ning and JD, with a total of 6 columns and 23 rows. He said,The idea of creating a timeline stems from the last time I applied for a replacement.

Mr. LiuI didn't originally want to do it because on June 22nd, he closed my after-sales order. At the same time as closing, I returned to look at the product,It's in stock status, and he even closed my order,I think the behavior of the merchant is,I think the nature is very bad,Please return the order to me when there is goods available. So I think businesses should pay the price for this behavior,So I thought to sort this thing out completely.

After three exchanges, this pair of shoes "repeatedly bounced" between stock and out of stock,Mr. LiuHe said on Weibo, "I'll give you 30 yuan, oh no, 59 yuan as compensation. Can you forget about the experience of three failed exchanges in the past five days? I don't think it's good, I need to record it

Mr. LiuIt is in stock before I exchange it. As soon as I exchange it, it's gone. I think there is an article in the Consumer Rights Protection Law,Saying that the merchant has unreasonably delayed or refused to fulfill their San Bao obligations without reason,This rule, I believe, currently exists for merchants,And I suspect he may be maliciously delaying, so I request a refund and compensation.

On the first exchange on June 19th, the customer service responded as follows:It's normal to be out of stock during a major promotion.On June 20th, customer service stated that,The warehouse for exchanging goods and placing orders is different,Later, he said, "This operation is indeed a bit confusing,The inventory check in the warehouse was not very good.

Manager Xia of Shanghai Li Ning Sports Goods E-commerce Co., Ltd:Our products are pre occupied in inventory,So he is out of stock. That meansAlthough the display page is available, its system may experience delays,It is also possible that other customers took up the goods when they made the purchase,So we may not be able to successfully exchange goods for customers.We are Li Ning's system and JD's system, which are connected together. It does not refer to a single system, but rather to the middle of itThere will be a phenomenon of delay.

Mr. Liu:I ran out of stock as soon as I applied, did I bring them new orders as soon as I applied?So I'm theirsSales Fortune StarWhy was his after-sales order closed on June 22nd, but the product could be placed normally.The reporter clicked on this product link and found that the estimated purchase price for this shoe is 879 yuan, with stock available in size 43.

Manager Xia of Shanghai Li Ning Sports Goods E-commerce Co., Ltd:59860Mr. Liu

Mr. Liu100Previously, the merchant had inventory but did not exchange it with him. He insisted on a refund and a compensation, and decided to report it to the market supervision department,Waiting for relevant departments to investigate and handle. The reporter also reported this matter to the JD platform and did not receive a response before publishing.

Disclaimer: The content of this article is sourced from the internet. The copyright of the text, images, and other materials belongs to the original author. The platform reprints the materials for the purpose of conveying more information. The content of the article is for reference and learning only, and should not be used for commercial purposes. If it infringes on your legitimate rights and interests, please contact us promptly and we will handle it as soon as possible! We respect copyright and are committed to protecting it. Thank you for sharing.(Email:[email protected])

Mobile advertising space rental

Tag: Buying Li Ning and encountering Schr dinger shoes