Be careful! There's a pit!

Tech 2023-07-05 20:08:47 Source: Network

Do you have an important express delivery that collects payment of 159 yuan? With the popularity of e-commerce, many consumers cannot remember which express delivery services they have due to buying too many things, and if they are not careful, they may be "pitted" by collecting payment on behalf of others.What are the "pitfalls" in collecting payment on behalf of others?Recently, Mr

Do you have an important express delivery that collects payment of 159 yuan? With the popularity of e-commerce, many consumers cannot remember which express delivery services they have due to buying too many things, and if they are not careful, they may be "pitted" by collecting payment on behalf of others.

What are the "pitfalls" in collecting payment on behalf of others?

Recently, Mr. Song, a consumer, reported to a reporter from Zhongxin Finance that he was almost deceived by a payment collection courier. He received a payment collection courier, which required a payment of 159 yuan. The product was marked as "essential in summer, heat-resistant and cold resistant". Upon opening it, it turned out to be a common "holly sapling" in the green belt.

My family and I have never bought this before. Fortunately, we inspected the goods first. If the family is unaware, they may have collected it on their behalf, and the money may have been 'wasted', "Mr. Song said.

The reporter searched on some e-commerce platforms and the results showed that 20 similar products were priced at 5.8 yuan. The price of a small sapling is less than 0.3 yuan, far below 159 yuan.

It is understood that many express delivery companies have launched payment collection services, which can provide physical delivery services for e-commerce companies, commercial enterprises, financial institutions, and other units or merchants. After receiving payment on behalf of them, they will settle the payment uniformly.

The Black Cat Complaint Platform shows that complaints related to payment collection are not uncommon. Some netizens claimed that they paid a deposit of 9.9 yuan for purchasing an Apple phone on an e-commerce platform, and an additional 1600 yuan was paid to collect the payment upon arrival. After the machine was turned on, it was found that the product did not match the merchant's description. The e-commerce platform blocked the merchant, and the courier platform asked to contact the customer service at the shipping location, but the merchant could not be reached at all.

Can this type of express delivery be traced back to its source?

The reporter noticed that both Mr. Song and many netizens have reported problems with collecting payment on behalf of others. These express deliveries are actually labeled with the shipper and shipping address. Can similar express deliveries be traced back to their source?

Regarding this, a staff member of a courier platform told a reporter from China New Finance that in theory, this type of courier can be traced, but "the courier platform cannot guarantee the authenticity and validity of the shipper's information, such as the shipper may use a fake ID card or someone else's ID card to ship, or frequently change the shipping location.

The reporter also noticed that there were consumer complaints on the Black Cat complaint platform, stating that "the sender is a false address, false name, or false phone number". The express platform collected a payment of 1980 yuan on behalf of the courier, but after unpacking, it was found that it was a counterfeit or shoddy product, and the sender could not be contacted. They requested the courier company to freeze the payment and return it, but the courier company did not handle it.

Is the courier platform responsible?

It is understood that after the express delivery of the payment collection agent is delivered, in addition to the normal courier fee, the courier platform will charge a certain proportion of the payment amount. Will the courier platform be held responsible if consumers encounter the aforementioned situation?

The above express platform staff stated that in fact, this fee is a service fee, such as replacing the merchant in completing the settlement process, helping the merchant expand sales channels, including providing services to some users who are not convenient to use online payments, etc. Therefore, the express platform does not bear the losses caused to consumers by the value of the goods themselves.

But is the staff member's statement compliant? The reporter noticed that the "Interim Regulations on Express Delivery" and the "Management Measures for Real Name Receiving and Sending of Mail Express", which have been in effect for many years, all make provisions for this.

According to the Interim Regulations on Express Delivery, if an enterprise engaged in express delivery business fails to establish or implement a system of receiving and posting inspection, the postal administration department shall punish it in accordance with the provisions of the Postal Law of the China and the Anti Terrorism Law of the China. The "Management Measures for Real Name Receiving and Sending of Mail Express" stipulate that delivery enterprises should formulate their own real name receiving and sending management systems and measures, and strictly implement them. If the sender refuses to present valid identification documents or refuses to register the identity information of the sending enterprise when delivering mail or express mail other than letters, the sending enterprise shall not accept or send mail or express mail.

How to prevent it?

If the courier discovers a significant discrepancy between the value of the goods and the amount received during the inspection of the package, will the package be interrupted?

The courier has the obligation to inspect the goods when picking up the package, but it is only limited to checking whether it belongs to prohibited express delivery items. The rest will be picked up normally, because not picking up the package may also lead to complaints from merchants. "The above-mentioned courier platform staff explained," In actual picking up, the courier cannot make accurate judgments about the value of the delivered goods, so they will not terminate the picking up without reason

As for how to prevent such fraud, some express delivery platforms have stated, "When consumers receive a delivery, they first need to inspect the goods. Regardless of the type of delivery, we encourage consumers to inspect the goods first and then sign for them. Secondly, unknown express delivery is directly rejected to avoid unnecessary losses

However, some consumers have reported that many express delivery agents do not support inspection before signing for payment. The reporter also found in the Black Cat complaint that some express delivery orders were labeled as' not supporting unpacking and inner packaging box inspection to prevent package swapping '. And this also objectively makes it possible to have a situation where the payment on behalf of the goods does not match the price of the goods.

Source: China News Network

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