Can't you go back home? A family of five is "wandering the streets" because
AD |
On July 11, Mr. Min Di was embarrassed that he could not go back when he came out, and his Smart lock suddenly broke down
On July 11, Mr. Min Di was embarrassed that he could not go back when he came out, and his Smart lock suddenly broke down. Due to the delay in providing a satisfactory solution after sales from the manufacturer, Mr. Di's family of five cannot return and can only "wander on the streets"
If the Smart lock fails, you can't return home
Mr. Di lives in the New Oriental Apartment in Jinpu New District. At about 17:00 on July 11, he went home from work as usual. When he reached out to open the door, he suddenly found that the Smart lock had failed. "Fingerprints and passwords can be identified, and voice prompts that the door has been opened, but the door lock can not be unlocked all the time, and the door can not be entered."
The Smart lock of Mr. Di's house was purchased in a specialty store located in Huanghai West Road in the second half of last year. The brand name is "Wang Li". "The door and lock are integrated, and it cost thousands of yuan at that time." Mr. Di said that this door lock has four unlocking methods, namely fingerprint, password, key and access card. "The main purpose of using this lock is to save time. You can go out without a key." Mr. Di said that the use of this Smart lock for several months has really brought convenience to his home.
The Smart lock suddenly broke down that night, and Mr. Jiangdi was really worried. "The door lock could not be opened after a long time of trouble, and five members of our family, including two children, could not get into the house. It was really disturbing."
After sales requirements for providing keys
Mr. Di, who had calmed down, contacted the exclusive store where he had bought the lock and said, "The store has arranged for a maintenance technician to come over. The other person tried various methods but couldn't open the lock. Later, they said they couldn't do it without the key. They asked me to try to open the door myself and provide after-sales service. The exclusive store also provided another solution, which is to open a cat's eye on the door and then open the door, but I didn't agree
"Mr. Di is really dissatisfied with this statement of the store." The reason why I choose the Smart lock is that I don't want to take the key when I go out. Now the Smart lock has a failure, and you say that it can't be solved without the key, which is also unreasonable. If I can unlock the door, I will contact them. "

Mr. Di stated that he had been unable to return home due to concerns about fingerprint or password failure, and he had been keeping a spare key in the car. Unfortunately, he sold his car a while ago and left his spare key at home while packing up his belongings.
That night, Mr. Di also found a master to unlock the Smart lock, but the master was unable to unlock it technically. "The other party can force it to be broken, but the store said that the loss would be borne by me, which I can't agree with."
A family of five living on the streets
At around 11 o'clock that evening, the door lock still couldn't be opened. "My two children were so sleepy that they couldn't open their eyes, so I had no choice but to contact my friends. In the end, my family of five stayed overnight at their friend's house
Mr. Di said that he contacted the specialty store the next morning and said, 'The attitude of the other party is still the same. Without the key, they have no choice. I will find a way to open the door myself and provide after-sales service.'
Mr. Di himself has come up with a solution, which is to hire a high-altitude worker, then descend from outside the building to his house, and open the door. "The meaning of the exclusive store is that I will bear the cost of hiring people, which is too unreasonable. If there is a problem with the quality of the lock, why should I bear the loss
The door lock broke down after less than a year of use, and I don't need to return or exchange it. It just ensures that I can use it normally and go home. Why can't such simple requirements be met? It's really too much
Mr. Di reluctantly contacted the customer service of the "Wang Li" brand. "The customer service personnel said they were coordinating and resolving it for me, but there has been no clear news for several hours." Mr. Di said that because he didn't bring his ID card, he couldn't go to the hotel to open a room, and their family of five could only "wander on the street". "I sat in the park for a few hours, and occasionally it rained, and I really suffered from the old sin
After sales agree to replace the lock for free
On the noon of July 12th, the reporter called the customer service hotline of the "Wang Li" brand, and the staff said that after coordination, they decided to forcefully open the door lock of Mr. Di's house and then replace it with a new one. "We will bear the losses," the staff said
The reporter also contacted the relevant person in charge of the store, and the other party said that usually, when the Smart lock fails, the party concerned should provide the key, and then open the door and they will provide after-sales service, "because we have no ability to unlock." The person in charge said that with the company's consent, they decided to forcibly unlock the lock, and then replace the lock for Mr. Di. "The master is unlocking the lock on the spot."

Mr. Di acknowledges the above solution. At around 3:30 pm, Mr. Di told reporters that the maintenance technician had finally unlocked his door and was currently installing a new lock. It's really not easy. After a long day of hard work, I can finally go home. Thank you to the media for helping me coordinate and resolve this matter
Previously, Mr. Di posted his experience online, which attracted the attention of many netizens. Some netizens joked, "The anti-theft effect is good!" "This lock is really safe, not only can prevent thieves, but even the owner!" "It is indeed intelligent, and even my family cannot enter it safely
Source:Peninsula Morning
Disclaimer: The content of this article is sourced from the internet. The copyright of the text, images, and other materials belongs to the original author. The platform reprints the materials for the purpose of conveying more information. The content of the article is for reference and learning only, and should not be used for commercial purposes. If it infringes on your legitimate rights and interests, please contact us promptly and we will handle it as soon as possible! We respect copyright and are committed to protecting it. Thank you for sharing.(Email:[email protected])
Mobile advertising space rental |
Tag: Can you go back home family of five is
The second phase of Shanghe A1 level general airport project is being continued and implemented
NextXiaomi Canteen: from July 10, Disposable tableware and packing bags will be provided for free
Guess you like
-
Pinduoduo's "Trillion-Yuan Support" Plan: A Three-Year, 100 Billion Yuan Investment to Build a Multi-Win Business EcosystemDetail
2025-04-03 14:41:29 11
-
Huyu Xianxiang and AVIC Optoelectronics Institute Forge Strategic Partnership to Shape China's eVTOL Avionics LandscapeDetail
2025-04-02 18:39:02 1
-
Haier Smart Home's 8th Global R&D Innovation Awards: Illuminating Better Lives with Technology, Achieving User SatisfactionDetail
2025-04-02 15:57:33 21
-
Huawei's 2025 China Digital Power Partner Conference: Carbon-Neutral Path for China, Shared Value CreationDetail
2025-03-31 18:57:09 11
-
OPPO Think Tank: A New Paradigm for Chinese Enterprises' Globalization From Wusha Village to the Global High-End MarketDetail
2025-03-31 18:48:21 11
-
ICLR 2025: Chinese Universities and Companies Showcase AI Prowess with Numerous Accepted Papers; Stanford-HKUST Collaboration Achieves Perfect ScoreDetail
2025-03-31 14:54:45 11
-
Huawei HarmonyOS Smart Home Partner Summit: Deep Dive into Spatial Intelligence Transformation and Ecosystem Development StrategyDetail
2025-03-31 13:01:45 1
-
AI Large Models Drive Innovation in Humanoid Robots and Autonomous Driving: 2025 as a Key MilestoneDetail
2025-03-31 13:00:04 11
-
Eight Cities Pilot Credit Supervision Data Openness, Empowering Micro and Small Enterprises with Mobile Payment PlatformsDetail
2025-03-26 09:32:47 1
-
Xiaomi's "Just a Little Profit": The Deep Logic and Sustainability Behind its Low-Margin StrategyDetail
2025-03-25 15:07:32 21
- Detail
-
The Ninth Huawei ICT Competition China Challenge Finals Conclude Successfully: Kunpeng and Ascend Tracks Crown Their ChampionsDetail
2025-03-24 16:26:03 11
-
Ronshen Sugar Cube Refrigerator: The Official Product of the 2025 FIFA Club World Cup, Ushering in a New Era of Healthy Food PreservationDetail
2025-03-24 15:40:35 21
-
Zhihu Launches New Version of Zhihu Straight Answer: Deep Integration of AI and Community to Enhance Professionalism and CredibilityDetail
2025-03-24 14:04:38 1
-
China Construction Ninth Harmony (Zhongjian Jiuhe) and Huawei HarmonyOS Smart Home Deepen Strategic Partnership at AWE2025, Building a Green and Intelligent Future HomeDetail
2025-03-23 15:21:15 41
-
ZuoYeBang Books Leads the New Trend in Intelligent Education Publishing at Changsha Book FairDetail
2025-03-21 15:15:33 31
-
Tianyancha: Shielding Consumer Safety and Reshaping Business Trust with DataDetail
2025-03-21 08:47:58 1
-
Hisense at AWE2025: AI Empowerment, Leading the Transformation of Future Smart LivingDetail
2025-03-20 18:24:11 11
-
Haier TV Makes a Stunning Debut at AWE 2024: Zhiyuan AI Large Model and PureScene Care Screen Usher in a New Era of Smart HomesDetail
2025-03-20 15:17:20 1
-
China Power's Xin Yuan Zhi Chu (New Source Smart Storage): Open Energy Intelligence Computing Center Leads Intelligent Transformation of the Energy IndustryDetail
2025-03-20 15:15:39 1