Cainiao Enhances Hong Kong User Experience by Launching a "Next Day Arrival, Late Arrival Must Pay" Service

Tech 2023-07-19 10:15:09 Source: Network

Global Network Technology Comprehensive Report: On July 19th, in order to continuously improve the online shopping logistics experience of Hong Kong users, Cainiao recently launched the "next day delivery, late arrival must compensate" service in Hong Kong. In the future, packages sent from mainland Cainiao consolidation warehouses can be delivered to self pickup points or users in Hong Kong no later than the next day

Global Network Technology Comprehensive Report: On July 19th, in order to continuously improve the online shopping logistics experience of Hong Kong users, Cainiao recently launched the "next day delivery, late arrival must compensate" service in Hong Kong. In the future, packages sent from mainland Cainiao consolidation warehouses can be delivered to self pickup points or users in Hong Kong no later than the next day. If the delivery is not made within the promised time limit, Cainiao will proactively compensate up to 60 RMB for each order.

In recent years, more and more Hong Kong citizens choose to purchase Household goods online from the mainland, from clothing, furniture to various household appliances and digital products. The reporter learned from Cainiao that in the first half of this year, Cainiao's container shipment volume in Hong Kong increased by over 20% compared to the same period last year. Reverse overseas shopping is widely favored in Hong Kong.

According to StatistaDigitalMarketOutlook data, approximately 52.4% of Hong Kong citizens purchase services or products online every week. Among them, Taobao remains the mainstream choice for Hong Kong users. However, non-standard consolidation services are continuing to harm the interests of Hong Kong users.

Industry insiders have analyzed that in the long run, the transportation industry has become a mixed bag, with many problems such as uneven service quality levels, non-standard charging standards, lost or damaged packages, which have become bottlenecks in the development of the transportation industry. This time, Cainiao is the first in the industry to launch a promised service of "next day delivery, late arrival must be compensated", which will help standardize the development of the transportation industry.

It is understood that during the 618 period this year, Cainiao piloted the "next day arrival, late arrival must be compensated" program in Hong Kong. Not long ago, Cainiao also launched three value-added services for Taobao Hong Kong, namely pest prevention, formaldehyde removal, and reinforcement. The re upgrade of this service may indicate that Cainiao's self operation ability in Hong Kong has been fully developed, and also reflects the demand and recognition of quality logistics services in the Hong Kong market.

Public reports indicate that Cainiao is piloting local B2C delivery services in Hong Kong, which may become an important business development direction in the future. Hong Kong is an important node in Cainiao's global logistics network, "the head of Cainiao Group's international supply chain told reporters." Cainiao will accelerate its localization capacity construction in Hong Kong and provide users with high certainty performance services such as timely delivery and door-to-door delivery

For many years, Cainiao has insisted on increasing local logistics construction globally. Since 2018, Cainiao has built a self operated logistics network covering Hong Kong, including 11 distribution centers, more than 750 Cainiao pick up points, and the strong control of China Hong Kong trunk lines and local self operated fleets. With cost-effective logistics services, Hong Kong users can buy rich goods in Chinese Mainland with ease.

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