Fliggy Launches "Peace of Mind for the New Year" Service Initiative to Ensure Smooth Travel During the Year of the Snake Spring Festival Rush

Tech 2025-01-14 15:24:53 Source: Network

Fliggy Launches "Peace of Mind for the New Year" Service Initiative to Ensure Smooth Travel During the Year of the Snake Spring Festival RushJanuary 14, 2024 According to Fliggy data, peak bookings for train and plane tickets for the Year of the Snake Spring Festival travel rush occurred on January 10th and 11th, with bookings increasing by over 60% compared to the same period last week. Fliggy predicts that January 24th and 25th will be the peak days for returning travelers

January 14, 2024 According to Fliggy data, peak bookings for train and plane tickets for the Year of the Snake Spring Festival travel rush occurred on January 10th and 11th, with bookings increasing by over 60% compared to the same period last week. Fliggy predicts that January 24th and 25th will be the peak days for returning travelers. To address this peak travel period and ensure a positive consumer travel experience, Fliggy has officially launched its "Peace of Mind for the New Year" service initiative. This initiative aims to enhance service quality and reduce travel risks for consumers through various measures.

"This year's Spring Festival travel rush sees a high concentration of students, migrant workers, those visiting family, and tourists, placing higher demands on Fliggy's service and support capabilities," said Xiang Min, head of Fliggy's Spring Festival travel rush project. "Fliggy will increase resource investment, focusing on providing faster and more effective consulting services and problem-solving for customers, while also striving to help everyone avoid unnecessary losses."

In recent years, with the continuous increase in the number of travelers during the Spring Festival travel rush, unforeseen circumstances such as flight delays and train delays have also increased, leading to increasingly prominent issues with disrupted travel connections and refund/change losses. To address this pain point, the "Peace of Mind for the New Year" service initiative has significantly expanded the scope of lossless refunds and changes for travel connections during the Spring Festival travel rush, providing consumers with more comprehensive protection.

Specifically, for airport transfer services, if a flight is changed, Fliggy will support lossless cancellation of pick-up services and automatically update the vehicle time and location; for drop-off services with associated flight numbers, consumers can modify orders with a single click in real-time. For consumers who have booked hotels, if they are unable to check in as planned due to flight delays or failure to secure train tickets, Fliggy will provide lossless cancellation services to eligible consumers.

Furthermore, the "Peace of Mind for the New Year" service initiative will further expand the lossless cancellation scope for outbound tour packages and local entertainment products. Before the Spring Festival, Fliggy actively collaborated with merchants to optimize the refund and change rules for approximately 2,000 popular products in popular destinations. Consumers who book these products can receive a full refund up to midnight on the day of travel. To facilitate identification and selection, Fliggy has added a "Full Refund" tag to these products, allowing consumers to quickly find eligible products by simply selecting the tag in the product filter section.

In addition to upgrading refund and change policies, Fliggy will also increase customer service resource investment to further improve service response speed and problem-solving efficiency. Based on the existing 7x24-hour service, Fliggy will optimize customer service processes, shorten waiting times, and improve problem-solving efficiency to ensure that consumers can receive timely assistance and support during the Spring Festival travel rush. This will effectively reduce inconvenience caused by poor communication or slow processing.

The launch of Fliggy's "Peace of Mind for the New Year" service initiative highlights the platform's commitment to proactively addressing the challenges of the Spring Festival travel rush and protecting consumer travel rights. Through a series of measures, including expanding the scope of lossless refunds and changes, optimizing refund and change rules, and increasing customer service resource investment, Fliggy aims to provide travelers with a more secure, convenient, and high-quality service experience during the Spring Festival travel rush. This service initiative not only reflects Fliggy's responsible attitude towards consumers but also sets a good service benchmark for the entire online travel industry. Its wide coverage and strong support fully demonstrate the platform's strength and experience in handling peak travel periods during major holidays.

The implementation of the "Peace of Mind for the New Year" service initiative marks a significant step forward for Fliggy in improving service quality and protecting consumer rights. It not only provides travelers with more reliable travel protection but also provides a reference and model for the entire online travel industry. In the future, with the continuous development of technology and the changing needs of consumers, Fliggy is expected to continue exploring more innovative ways to provide consumers with more comprehensive and convenient services. Fliggy's efforts not only enhance its own competitiveness but also demonstrate its social responsibility, contributing to the creation of a harmonious and orderly tourism market environment.

During the Spring Festival travel rush, travelers face many uncertainties, such as flight delays, traffic congestion, and hotel booking issues. The launch of Fliggy's "Peace of Mind for the New Year" service initiative effectively alleviates these concerns and provides travelers with more reliable protection. The implementation of this service initiative has not only improved the travel experience for travelers but also enhanced consumer trust in the Fliggy platform. This has positive implications for the long-term development of the Fliggy platform. In the future, Fliggy can continue to improve this service and actively explore more innovative ways to meet the evolving needs of travelers and provide them with even better and more convenient services.

The launch of Fliggy's "Peace of Mind for the New Year" service initiative is not just an emergency measure for the Year of the Snake Spring Festival travel rush, but also a reflection of the platform's long-term service strategy. This demonstrates that Fliggy is actively building a consumer-centric ecosystem committed to providing comprehensive and multi-layered service guarantees for consumers. This consumer-centric philosophy will strongly promote the healthy development of the online travel industry. In the future, Fliggy is expected to continue to make efforts in service innovation and technological upgrades to create a better travel experience for consumers. At the same time, this service philosophy is also worth learning from and emulating by other online travel platforms to jointly promote the online travel industry towards a more standardized, healthy, and sustainable path. Fliggy's efforts will ultimately benefit more consumers and make a positive contribution to building a harmonious and beautiful tourism environment.

Through the "Peace of Mind for the New Year" service initiative, Fliggy has provided more reliable protection for travelers returning home during the Year of the Snake Spring Festival travel rush and has set an example for the standardized and regulated development of the online travel industry. In the future, we look forward to Fliggy continuing to be consumer-centric, continuing to innovate, and bringing consumers an even better and more convenient travel experience.

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