Sudden charge, over 30 cents per charge, causing confusion among many people in Jinan

Tech 2023-07-01 18:44:49 Source: Network

The delivery cabinet is on the side, but the riders don't use it anymore. Recently, a citizen discovered that the delivery cabinet, which was originally stored in the smart food retrieval cabinet, has returned to its open-air state

The delivery cabinet is on the side, but the riders don't use it anymore. Recently, a citizen discovered that the delivery cabinet, which was originally stored in the smart food retrieval cabinet, has returned to its open-air state. "Just by asking the delivery guy, they found out that they need to charge for using the delivery cabinet

In the past two years, contactless delivery and intelligent food pick-up cabinets have become new habits for takeout consumption, effectively solving the problem of users being unable to take out food immediately. But around June 20th, Meituan delivery cabinets in Jinan quietly entered the era of charging. Should I charge more than 30 cents for one use? "Many riders were puzzled.

Delivery cabinets are gradually starting to charge fees

Riders store around 3 cents at a time

At noon on June 27, a rider was communicating with the user about whether it was possible to put the takeout in the temporary storage point instead of the takeout cabinet near an office building in Lixia District of Jinan.

Previously, there was no charge for storage. Starting from June 20th, when the takeout was placed inside, it would be charged. "The rider told reporters that the small compartment costs 0.35 yuan per storage and the large compartment costs 0.4 yuan per storage, which will be paid by the rider by scanning the QR code.

The reporter visited multiple takeout cabinets and found that after starting to charge, many riders placed users' fast food in gatekeepers or outdoor temporary storage points.

Before not charging, I thought it was very good, efficient, convenient, and satisfied with the users. We can also deliver a few more orders a day, "said a delivery rider, who was hesitant now. A single delivery by a rider costs 3-5 yuan. In addition to the electric vehicle electricity bill and the time cost of occupation, there is also a deduction for a portion of the money for storing takeout now, which is too difficult to do

Another delivery guy, for example, often delivers meals to this office building. When the delivery cabinet was first placed here, it was used for free. However, due to the dependence on convenience for both users and riders, the sudden charge became a bit uncomfortable for riders. Now I only use it when the user requests to put it in the cabinet. It's a bit more profitable

But some riders also said that the appearance of delivery cabinets has saved a lot of time and costs. There is no need to enter the residential area or office building. One order can save at least 5-10 minutes. Previously, sending one order now allows for sending three orders

The reporter noticed that the takeout counter in this office building in Lixia District was put in by Meituan. Some riders told reporters that Meituan was not the only one charging for takeout counters. For example, Ele.me and other small brand takeout counters, they started charging early. Take Ele.me as an example. Since last June, riders have saved 0.4 yuan once.

Meituan: Only installed in buildings with an average of 60 or more units per day

Later on, we will charge external salespeople

It is understood that the current key layout scenarios for Jinan takeout cabinets are office buildings, industrial parks, schools, hospitals, etc. For communities and residential buildings where food delivery is smooth, takeout cabinets are rarely seen in these places. The official customer service of Meituan Delivery explained that the delivery cabinet not only brings convenience to everyone, but also causes equipment loss, such as operation and maintenance fees and property management fees, which is why it is charged to riders.

Subsequently, the reporter contacted the person in charge of operation and maintenance of Meituan's delivery cabinet in Shandong, citing the desire to install it. The person in charge stated that many high-end office buildings in Jinan have been installed, and the installation is also conditional.

The person in charge stated that firstly, the building is under control, and the delivery boy cannot go upstairs to deliver food to people; Secondly, the building where the delivery cabinet is placed must have an average daily delivery order of 60 or more in order to meet the installation conditions.

In addition, the person in charge stated that it is true that all Meituan takeout cabinets in Jinan have started charging fees. There is no charge for the delivery cabinet when it is first placed. In the future, we will charge for the delivery boys, which is our internal policy

The reporter's visit found that due to the fact that the takeout counter only charges riders for food pick-up, and users do not bear the cost, many people believe that placing food in the takeout counter is free. If the rider does not deliver the food upstairs according to regulations and does not place it in the delivery cabinet according to consumer requirements, the rider risks being complained about.

Transferred from: Qilu Yidian

Source: Handheld Jinan

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