The man spent 12999 yuan online to purchase a TV, but the merchant was delayed in shipping. Customer service: A supplement of 1000 yuan was required before shipping

Tech 2023-07-14 03:04:00 Source: Network

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I spent money online to buy a TV, but in the end, the merchant didn't ship it. Not only did they not ship it, but they also asked me to pay 1000 yuan to ship it. Let's take a look at what happened.

The antecedents and consequences of the matter

The thing is, on July 7th, a netizen revealed that he had spent 12999 to purchase a TV, but the merchant delayed in shipping it after the purchase.

Everyone knows that the current market price of televisions cannot be attributed to cabbage prices, but a TV set priced around 12999 is close to 13000 yuan. Buying a TV set at this price is enough to show consumers, not ordinary customers.

As long as it is purchased through legitimate channels, your merchant should ship it to others.

But I didn't expect that after receiving the order, the merchant, who was one of the first two, refused to ship it for a long time. They also stated that the reason for not shipping was not to make it difficult for the buyer, but because the order price for this TV was too low and the wrong coupon was set, so how much money does it need to be replenished?

Add another 1000 yuan and ship it out.

On the second day, the merchant came over for a second negotiation. This time, don't ask for a price difference of 1000 yuan, just a price difference of 800 yuan.

However, the customer who purchased the TV set was clearly unwilling to agree to the other party's plan, and the other party's attitude became stronger, stating clearly that if the price difference was not compensated, then we are sorry that we cannot proceed with the shipment.

From the perspective of the merchant, this matter is also quite difficult, after all, when the coupon was initially set up, the buyer was given a 2000 yuan coupon, which has a certain probability of being accidentally mistakenly sent during the operation process.

In fact, when you think about it, you can also understand that if it is really intentional, then why not turn the wheels of this car.

It is estimated that the merchant did not expect anyone to spend 12999 to purchase a TV, but there may also be other situations in between.

Considering the significant losses, we have been communicating with the buyer.

The merchant has also provided two solutions, but it can be seen that the merchant has already decided to burn the boat.

If the merchant does not ship the goods, according to the platform rules, the merchant will directly compensate in one lump sum. If the buyer pays 500 yuan, it is much better to compensate 500 yuan than 800 yuan.

The second way is for the buyer to proactively compensate 800 yuan, and then this 800 yuan will cover the price difference. As long as the price difference is covered, the merchant will immediately ship the goods without saying a word.

Later, Mr. Fu stated that he had already communicated with the merchant and a settlement had been reached between the two parties.

Netizens' sharp reviews:

Some netizens believe that the current high price of television is not worth spending so much money on. I think television is no longer popular and few people buy it anymore. The price of two thousand yuan is considered expensive, let alone one or two thousand yuan. We should request a refund. Buying a TV worth over 1000 yuan in a physical store may be more cost-effective than purchasing a TV worth 10000 to 20000 yuan online.

Other netizens have questioned online shopping behavior, believing that it lacks integrity, allowing buyers to return or increase prices at will, lacking stability and credibility.

Some netizens pointed out that the cost of this TV is 13800 yuan, but the selling price is 30000 yuan, which is very profitable.

Some netizens also believe that it is incredible for someone to spend over 10000 yuan on a TV nowadays, believing that such a TV can be used as an accessory because they do not often use it.

Some netizens are dissatisfied with TV prices and have reduced their attention to TV brands. Their willingness to purchase expensive televisions has weakened, and they are more inclined to choose products with higher cost-effectiveness. This also shows the changes in consumer attention to price, performance, and brand.

Revelation:

This incident has raised concerns about the integrity of businesses and consumer rights. As a consumer, I feel very disappointed and angry about the merchant's actions. Spent a lot of time and money on online shopping, but encountered dishonest behavior from merchants, which seriously infringed on the rights and interests of consumers.

Firstly, merchants should take responsibility and fulfill their obligations in online shopping transactions in accordance with the principles of contract agreements and consumer rights protection. After accepting the order and receiving payment, the merchant should ship the goods according to the agreed time, and should not arbitrarily change the conditions or require additional payment.

The behavior of merchants not only violates the principle of fair trade, but also seriously damages consumers' shopping experience and trust.

Secondly, the attitude and response of merchants in customer service communication are also unsatisfactory. Customer service requested consumers to pay an additional 1000 yuan to ship, citing the wrong coupon as an excuse. This not only lacks a reasonable explanation, but also appears irresponsible and unprofessional. As a business operator, businesses should respect the rights and interests of consumers and provide genuine and effective solutions, rather than pushing the problem to consumers and demanding additional compensation.

In response to this situation, I have the following suggestions:

oneSafeguarding consumer rights and interests: Consumers should actively safeguard their legitimate rights and interests, communicate with merchants, require them to fulfill their obligations according to the contract, request refunds, or provide reasonable solutions. If merchants do not cooperate, consumers can seek help from relevant consumer rights protection agencies to safeguard their legitimate rights and interests.

twoImproving laws and regulations: Relevant regulatory authorities should strengthen the supervision of e-commerce platforms and merchants, formulate more comprehensive laws and regulations, protect consumer rights, and regulate the development of the e-commerce industry. In terms of illegal and irregular behaviors, increase the punishment intensity, and impose severe penalties on merchants who fail to fulfill contractual obligations and harm consumer interests, in order to enhance the integrity awareness of merchants.

threeStrengthen consumer education: Consumers should strengthen their own consumer awareness and awareness of protecting their rights and interests, understand relevant laws and regulations and shopping knowledge, and enhance their ability to identify merchant behavior. At the same time, it is important to choose reputable and reputable merchants for shopping to avoid fraudulent behavior from unscrupulous merchants.

fourEnhancing the responsibility of e-commerce platforms: As transaction intermediaries, e-commerce platforms should strengthen the review and supervision of merchants, establish a more comprehensive after-sales service system, and promptly resolve consumer complaints and disputes. E-commerce platforms should take on greater responsibility to ensure that consumers' shopping experience and rights are protected.

In short, for merchants handling consumer orders in an dishonest manner, we should resolutely safeguard our legitimate rights and interests, strengthen supervision and education of merchants and e-commerce platforms, establish a fair, honest, and reliable e-commerce environment, and achieve a win-win situation for consumers and merchants.

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